Reach the Editors: Content Questions Only
Do Not Share Sensitive Information
For your safety, never send confidential data. We will never ask for login codes, passwords, or financial details.
Do not share:
- Password
- OTP or 2FA codes
- Seed phrase or private key
- Bank card details
- UPI information
- Identity documents
You may share:
- General description of the issue
- Screenshot with sensitive data blurred
- Link to the article in question
- Device type or browser version
If you accidentally send sensitive data, notify us immediately so we can delete the message from our system.
Fast Routing Guide
Below is a quick routing reference to help you contact the correct recipient.
| Request | Best recipient | Attachments | Next step |
| Article correction | Editorial team | Article link + screenshot | We verify and update if needed |
| Translation mismatch | Editorial team | Screenshot comparison | We review language version |
| Menu or UI changed | Editorial team | Screenshot + date | We check interface and revise guide |
| Suspicious domain | Editorial team | Full URL + screenshot | We investigate and add warning if confirmed |
| Page unavailable | Editorial team | URL + device info | We test access and update article |
| App bug in walkthrough | Editorial team | Error message + screenshot | We re-test and clarify instructions |
| Collaboration request | Editorial team | Proposal details | We respond with media info if relevant |
| Copyright claim | Legal | Proof of ownership | We review and respond formally |
| Privacy concern | Privacy/Legal | Description of issue | We assess and take corrective action |
| OTP not arriving | Lotus365 support (if available) | None | Contact official platform support |
| Bonus not credited | Lotus365 support (if available) | Account reference only to platform | Use official support channel |
| Deposit or withdrawal issue | Lotus365 support (if available) | Transaction details to platform only | Contact official payment support |
| Account restriction | Lotus365 support (if available) | Account ID to platform only | Use official dispute process |
If your issue relates to account activity, financial transactions, or verification processes, we cannot intervene.
Response Times and What We Can Commit To
We respond to editorial inquiries within 24 hours on business days.
For complex matters—such as legal review, copyright evaluation, or technical re-testing—you will receive a status update within 48 hours.
We do not promise to “solve” platform-level problems. What we can commit to is reviewing the content in question, verifying accuracy, and updating our guides when necessary.
How We Use Your Message
We use incoming messages only to respond to your inquiry and improve our articles. We do not sell personal data, share contact details for marketing, or transfer information to third parties unless legally required.
Access to correspondence is limited to the editorial or legal team, depending on the nature of the request. We retain messages only for the minimum period necessary to handle the issue.
If applicable, you may request deletion of your correspondence after the matter is resolved.